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Travel with Minors
Please note that from 05/10/2016, in accordance with the provisions of Resolution No. 43/16 of the Ministry of Transport, Resolution No. 1025/16 CNRT, minors under 18 traveling within the country must comply OBLIGATORY with the stipulated documentation.
In order to complete the process, you must appear in advance of the departure time of the bus, at any of the Andesmar Company or the Andesmar Group's ticket office, to verify and validate that both the data and the documentation presented at the time of travel are correct.
Return my tickets
How can I return or redeem my bus tickets?
To make the return of your tickets online, just follow the procedure below. This operation can be done only by the holder of the credit card with which the bus tickets were paid.
In order to perform the return or exchange, please click the button below and complete the form with the requested data.
How to print your tickets:
To print tickets purchased online, you may enter the details of the person who will be traveling, or the credit card holder's.
Click the "PRINT TICKETS" button, then, complete the fields and select the bus ticket you want to print.
Loss of luggageIf at the end of your trip you notice that your luggage has been lost, you should approach the agency of the company located in the nearest bus terminal to inform what has happened. Any claim related to belongings or baggage carried, must be formulated before leaving the terminal and unfailingly within 24 hours of terminating the same; the corresponding loss form must be completed and prove by presenting the corresponding ticket or baggage ticket, plus the original travel ticket of your property. You must also file and file the corresponding police report with the aforementioned documentation.
If you forget any items or hand luggage inside the bus, then you should call the Customer Service Department (0810-122-1122). In this case, the company will not be responsible if the lost material is not recovered.
Lost Baggage retrievalAfter making the claim, you should contact Customer Service (0810-122-1122) to track and recover, if appropriate, your luggage.
Excess baggageWith your bus ticket, it is possible to carry a handbag, and a package that does not exceed 15 kg (33.0693 lb). When the transported baggage exceeds the established limit, the passenger will have to pay the amounts corresponding to excess baggage, that are governed by the values of parcel services of the transport company. In this case, you have to report, at least one hour before the trip in the agency of the terminal from where the bus will departure, once there, you will be informed the amount to be paid.
PetsNo, due to hygiene and safety regulations, it is forbidden to transport animals on the bus.
RestrictionsIt is totally forbidden to carry as luggage in the Andesmar units
· Explosives, flares, firecrackers, fireworks
· Flammable materials such as: fuel, paint, solvent, lighter fluid
· Compressed gases: butane gas, oxygen bottles, gas bottles for camping.
· Weapons: loaded firearms, ammunition, gunpowder, tear gas, pepper spray. Discharged firearms are dispatched only by police and / or gendarmerie authorities
· Corrosives: spillable batteries, ammonia
· Other hazardous materials: gasoline / diesel powered tools, fuel camping gear, radioactive material (including radiopharmaceuticals), oxidants, corrosives, poison.
Get in touch with us:
Andesmar is online 24 hours a day. A guard monitors all of the operations, so you can buy your tickets safe and securely.
If you require a personal assistant, you may contact us through our ONLINE CHAT Hours: Monday to Friday, 8 AM to 10 PM, Saturdays from 9 AM to 9 PM, Sundays and holidays from 11AM to 7 PM (GMT -03:00).
The easiest and most efficient way, is to complete the following contact form. Our team will respond to you promptly. Please, do not hesitate to contact us online.