Exchange, return or refund of an Andesmar bus ticket:
Bus tickets bought by phone or via internet:
All bus ticket purchase transactions made online or by telephone, can be exchanged or returned through our advisors or online.
It is very simple, just answer the email that contains your bus ticket, requesting the desired changes. Remember to do this from the email address where you received your bus tickets.
An operator will contact you to let you know if you need to pay any extra charge. The penalties for changes or returns are subject to the commercial conditions of the chosen carrier.
RETENTIONS
Returns & Exchanges
The retentions vary depending on the number of hours prior to the departure of the bus with which they are requested.
If the purchase was made by credit card, the amounts will be credited to the same.
Tickets purchased from agencies:
If you bought the ticket in an agency, you must go to the same one where you made the purchase. You can consult the list of agencies here.
RETENTIONS
Returns
They vary depending on the number of hours prior to the departure of the bus with which they are requested.
Changes
They vary depending on the number of hours prior to the departure of the bus with which they are requested.
